Effective assessments are critical to the training process. Without a robust evaluation, it’s impossible to determine if training objectives are met, identify individuals needing additional support, or recognize areas requiring further development. Furthermore, a good assessment serves as an additional learning tool, as it not only tests but also teaches and trains.

Many organizations excel in training but falter in providing valid assessments. These assessments often fail to measure a learner’s true skill or knowledge, misalign with job tasks, and rely heavily on multiple-choice questions that don’t accurately reflect workflow knowledge or application of key processes. This can result in assessments that are too easy, allowing learners to guess their way to a passing score.